Over winter break, I encountered what many in the PlayStation community have now labeled as the “safe mode death loop.” For those unfamiliar, “safe mode allows you to start your PS4 system with only the most basic functions active,” according to Sony. Usually clicking on one of the eight options would let you continue with your fun but sometimes inconveniently, no matter what option you have clicked, the system keeps returning to safe mode. The following suggestions will hopefully help you with this loop, so that you won’t have to send it off to Sony to get fixed.
Keep in mind that this is for the PS4 but may work for all PS consoles.
You’ll need a computer connected to the internet, a USB flash drive with 460 MB or more free space, and a USB charging cable for the controller.
For all options, you’ll need to log into PlayStaion.com to download the latest software version (7.02) required for your PS4. There it will lead you to the steps on how to download the update, make sure that your USB flash drive has 460 MB or more and that you only have one version of the update downloaded to the flash drive.
This option includes initializing, meaning that all data from the users on the system will be deleted.
Make sure that your PS4 system is turned off, then proceed to boot the system by turning on the PlayStation by holding the power button until you hear another beep about seven to ten seconds later.
Connect your control to your PS4 through the USB charging cable, push the home button, and it should lead you to eight safe-mode options.
Click on the option that says “Initialize PS4” and follow the directions on the screen.
Through Option 1, maybe not all is lost. All data that has been saved to your online cloud storage can be retrieved. You can access your online storage through settings, then scroll down to “Application The rest of these options were found through YouTube videos or on Google. >Option 2:
Unplug all cords from the PS4 for about 20 minutes.
Once the 20 min have passed, boot up the PS4 by holding the power button until you hear two beeps.
After booting up, it should’ve led you to safe mode.
In safe mode, click on “Restart the PS4.” This will restart the system and will reboot itself to the update.
Option 3 (will not delete any data):
Boot the system into safe mode.
Connect Controller to the PS4 by the USB charging cable.
Click on Option that says “Update System Software.” If you have the USB flash drive connected, click “Update from USB storage device.” If not, then click on “Update Using Internet.”
Follow the steps shown on the screen.
Power off the PS4.
Disconnect all cords and let the PS4 sit for about 5 minutes without power.
After the 5 minutes, connect all cords back in and power on the PS4.
Once the screen turns on, do not press the PS button.
Instead, stay there for about 10 minutes without doing anything to the PS4.
After the 10-minute break, press the PS button.
It should have led you to the safe mode menu, click option 4 “Restore Default Settings”
Follow what shows up on screen.
Restore Default Settings, as the name says, restores the settings to default, such as the screen resolution. This will not delete the data from your system, such as the games, videos and screenshots.
If none of the options above have worked, then maybe it is time to call PS customer service and hope that they’re able to fix the issue or replace your current PS. You can contact customer service by calling witter by @AskPlayStation